Trust as Infrastructure: How It's Built and Lost
Trust is load-bearing — the substrate every fast decision, hard conversation, and good handoff is standing on. I've been building it deliberately for two years; the session gave me a four-dimension model that names the moves and a self-assessment habit I'm adopting.
The sessions on trust were the ones where I had the deepest sense of recognition. I’ve been building trust on my team deliberately from the day I took this role — small, repeated behaviours that …
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July 15, 2023